Privacy Policy

Please read this Privacy Policy carefully

Distant Software respect your privacy and is committed to protecting it through our compliance with this privacy policy (Privacy Policy). This Privacy Policy describes the type of information that we collect from you through the use of the website (our Website), how that information may be used or disclosed by us and the safeguards we use to protect it.

This Privacy Policy does not apply to information collected on any third-party site or by any third-party application that may link to or be accessible from the Website. Distant Software encourages you to review the privacy statements of other websites and applications to understand their information practices.
Please read the following carefully to understand our policies and practices regarding your information and how we will treat it. By using or accessing our Website, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy. This Privacy Policy may change from time to time and your continued use of the Website is deemed to be acceptance of such changes, so please check the Privacy Policy periodically for updates.

Information you provide to us

We collect and use personal information that you voluntarily provide to us on our Website including but not limited to your name, address, email address, telephone number or financial information, in the following circumstances:

  • Accounts  when you register for an account or subscribe to use the products or our Website
  • Support  when you request support, services or information about the products or our Website
  • Contests and Promotions  when you participate in a contest, promotion or survey sponsored by us
  • Correspondence  if you contact us we will collect the personal information contained within your correspondence (including e-mail addresses)
    Transactions and Orders when you carry out transactions through our Website or website or purchase a license to a product including on a trial basis or any upgrades
    If you choose not to provide the personal information we request, you can still visit most areas of the Website, but you may be unable to access certain options, offers and services that involve interaction.

Information we may collect

We may automatically collect statistical or aggregate non-personal information about your interaction with our Website and our software.

Aggregate information is information that we collect about a group or category of products, services or customers that is not personally identifiable. This may include usage information about your computer, laptop, tablet, mobile phone or other electronic device and your activity using our Website. We may collect information including the Internet protocol (IP) addresses, browser type, internet service provider (ISP), pages that you access, referring/exit pages, operating system, resources that you access, date/time stamp and other interactions with our Website. This information can assist us in analyzing trends, providing statistical information and improving our Website.

If we link or associate any information gathered with personal information we treat the combined information as personal information. Otherwise we use and disclose information collected solely by passive means in aggregate form or in a non-personally identifiable form. We may collect, use and disclose non-personal information for any purpose. Where, according to local law, IP addresses and the like are considered personal information, then we treat it as such.


Like the vast majority of website providers, we use various common Internet technologies, such as cookies and web beacons, to collect details about your interactions with our Website. We only collect aggregate information, such as, for example, traffic data, logs and other communication data, whether this is required for our own contractual purposes or otherwise.

  • Cookies Cookies are small files stored on the browser or the hard drive of your computer. Use of cookies help us to improve our Website and to deliver a better and more personalized service by enabling us to: estimate our audience size and usage patterns, store information about your preferences, allowing us to customize our Website according to your individual interests, speed up your searches and recognize you when you return to our Website. If you register with us or if you continue to use our Website, you agree to our use of cookies.
  • Web Beacons Web beacons also known as pixel tags are electronic images, contained on a website that permit us to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Web beacons are not used to access your personal information on the Website and are only used to compile aggregated statistics concerning use of the Website.
  • Web Analytics We also collect some information (ourselves or using third party services) using web analytic tools to help us continuously improve our Website and the Products. We use third-party services that use tracking technologies to track non-personally identifiable information about interactions on our Website in the aggregate to capture usage and volume statistics. This information is used to monitor and analyze the use of our Website, to increase our services functionality and for the technical administration.

How we use the information

We use information that we collect about you or that you provide to us, including any personal information, in the following ways:

  • To administer, operate, maintain and improve our services and Website
  • To provide you with information, newsletters and products or services that you request from us
  • To notify you about any changes or provide you with support
  • To carry out our obligations, process and enforce our rights arising from any contracts entered into between you and us such as communications related to payments and changes to our terms, conditions and policies.
  • To allow you to purchase and download products and participate in interactive features of our services, when you choose to do so.
  • For billing and accounting purposes.
  • For internal purposes such as performing research and analysis and to provide anonymous reporting internally or externally
  • For marketing and promotional purposes so as to provide you with information about products or services we think you might like. You may opt-out of receiving these communications by following the steps described below.
  • For any other purposes that we may disclose to you at the point at which we request your personal information and pursuant to your consent
  • To prevent or take action against activities that is or may be in violation of the Product end-user license agreement, the Website Terms of Use or applicable law.

Once you have registered for the products we reserve the right to send you certain communications relating to the products, such as service announcements and administrative messages that are considered part of the product.

Disclosure of your information

We do not sell or rent your personal information to third parties. Except as described in this Privacy Policy we will not disclose your personal information that we collect from our Website to third parties without your consent. We may disclose personal information that you provide to us when necessary to the following third parties:

To a member of our group holding company and its subsidiaries and majority owned affiliates. This information helps us make your customer experience more seamless and efficient by allowing us to improve our marketing efforts to better target customer needs, streamline our processes and consolidate our backend business systems.
Direct or indirect contractors and service providers we occasionally use to support our business as may be required for example, to fulfill orders, conduct billing/credit card processing provide you with services or perform statistical analysis. Those service providers will be permitted to obtain only the personal information they need to deliver the service in accordance with our policies under confidentiality agreements and not for their own purposes.
Authorized partners, distributors and resellers to fulfill any terms under your licensing and service relationship with us and to provide you with local technical and customer support.
In the event (whether perspective or actual) of a merger, acquisition, or any form of sale of some or all of Distant Software assets, in which case personal information held by us about you and our customers will be among the assets transferred to the (prospective) buyer.
Comply with a law, court order, legal process or other legal obligation.
Enforce or apply our terms of use or terms of license or sale and other agreements.
Protect the rights, property, or safety of Distant Software, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We may disclose your non-private, aggregated or otherwise non-personal information that doesn’t identify you, to our partners or other third parties about how our customers, collectively, use our Website but we do not sell or share any information at the individual level.

User Contributions

You are responsible for any content, including personal information, that you contribute to be posted, published or displayed on the Website, or transmit to other users of the Website (collectively, User Contributions). Your User Contributions are posted on and transmitted to other users of the Website at your own risk. Although we limit access to certain pages, you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions; therefore, we cannot guarantee who will view or use your User Contributions. We are not responsible for circumvention by third parties of any privacy settings or security measures contained on the Website. You understand and acknowledge that, even after removal, copies of your User Contributions may remain viewable in cached and archived pages, or may have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by this Privacy Policy and our Website Terms of Use.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You are also responsible for keeping your license information confidential. You may not share it with anyone.

Changes to our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. It is your responsibility to check this page from time to time to check for any change. Your continued use of the Website shall be deemed to be your consent to such changes. The date the Privacy Policy was last revised is identified at the top of the page.

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